A team of dedicated claims professionals
Available 24/7 for your needs
Claims number:
Emergency number:
Dealing with an issue?
We’re here for you! Give your producer a call or you can reach out to us using one of the options below.
Give us a call: (404) 633-4321
Emergency after-hours number (please, emergencies only): (404) 408-6677
Email: Rtoncic@yatesins.com
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Meet the Claims team
Our team has an average of 17+ years of insurance experience.
Rachel Toncic
Vice President, Claims
Lisa Hiler-Riley
Consultant Manager
Angela Parson
Senior Claims Service Consultant
Ken Carper
Claims Service Consultant
Derrick Carter
Claims Service Consultant
Noah Ford
Claims Service Consultant
Gloria Vaughan
Claims Technical Assistant
Extensive knowledge and a claims management approach.
We proactively collaborate with our clients and carriers to customize solutions before a claim even happens. If a claim does occur our consultants are with you every step of the way, from reporting to resolution.
- Claims Reviews
- Reserve Analysis
- Negotiate Special Handling Instructions
- Dispute Intervention
- Claims Reporting
- Dedicated Claims Consultant
- Claims Management
- Training
- Return To Work Programs
- Litigation Management
- Administrative Resource Distribution
- Customized Reports
- Claims Reviews
- Reserve Analysis
- Negotiate Special Handling Instructions
- Dispute Intervention
- Claims Reporting
- Dedicated Claims Consultant
- Claims Management
- Training
- Return To Work Programs
- Litigation Management
- Administrative Resource Distribution
- Customized Reports
Our goal is to meet your needs by customizing a strategic solutions plan.
This approach ensures that your specific objectives are met with a tailored plan approach. Our major focus is to ensure that the insurance companies aggressively handle claims thus limiting loss exposure and resulting in a long-term partnership.